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What are the system requirements for using ReelTime.com?
Network Requirements
A broadband (high-speed) internet connection is required to watch media on ReelTime.com.
Minimum recommended connection speed: 1200kbps
Optimal connection speed: > 2500kbps
Software Requirements
Windows XP / Windows XP Media Center / Windows 2000 SP4 or greater required.
Windows Media Player 9 (or higher) and Directx 9c required.
Installation of all Microsoft Service Packs strongly recommended.
Browser Requirements / Settings
Supported browsers:
Internet Explorer 6 or higher
Mozilla Firefox 1.5 or higher
Java scripting and Active X must be enabled.
Note: Restart your browser after installing the grid player.
I am having trouble with the grid player installation.
If you try to connect to or download the grid player and problems occur, try working through the tasks in this section:
1. Set Internet Explorer security options to the default level.
If you use Internet Explorer 6.0 or later, make sure that the security options in the Internet Properties utility are set to the default level for your zone. High security can prevent you from downloading files.
- Go to Security settings under the Tools menu >Internet Options>Security tab.
- Click Default Level
- Click OK
2. Check anti-virus prompts to approve access to your system or disable download, firewall, or proxy software.
Some anti-virus programs (Norton anti-virus, McAfee anti-virus, or AOL anti-virus) or toolbars like Google toolbar may require that you approve any updates to your system. Watch for pop-ups and messages asking you to allow a particular action. If you installed Internet download software, or if you run firewall or proxy software, disable the software, remove it, or contact its manufacturer to ensure that it works as expected and isn't damaged or misconfigured. Contact your network administrator for assistance.
3. Make sure that your Internet connection is stable.
Try to download a file from another popular web site, such as Microsoft or Apple. If you can't download from other known, good websites, your Internet connection may be unstable, and you should contact your network administrator, helpdesk resource, or Internet service provider (ISP) to resolve the problem. After you establish a stable Internet connection, try to download the file again.
I have installed PowerGrid, but the website keeps telling me "PowerGrid is not installed."
You may have downloaded the Installer without completing the installation.
1) Verify that power grid is installed. If it is installed, proceed to step 2.
2) Close all browser windows, including download manager windows.
3) Go to the content again and attempt to play.
4) If the content does not play, close all browser windows.
5) Uninstall PowerGrid.
6) Reinstall PowerGrid
7) Attempt to play the content.
If you have completed steps 1-7 and receive the same message, please contact ReelTime Support.
I go to a content page and click 'Watch Now' but nothing happens.
1) You may not have Java Scripting enabled, so you are not getting prompted to install. How do I enable Java scripting?
2) You may need to allow an Active X control to install. If you see a yellow bar at the top of your Internet Explorer browser, right click it and allow ActiveX to install.
How can I determine if PowerGrid is installed correctly?
To manually determine if PowerGrid installed properly:
- Go to the Start Menu
- Select Settings
- Select Control Panel
- Select Add or Remove Programs
- Scroll down the list. You should see PowerGrid and a small orange icon, as shown below:
I installed PowerGrid Player on Firefox or Netscape, but PowerGrid still doesn't work.
Firefox users should close all instances of Firefox, including the download manager.
Open a new window and try to view the content again.
I had PowerGrid installed before, but now it doesn't work. What can I do?
Your version of PowerGrid may be too old. To correct the problem:
1) Uninstall PowerGrid.
2) Reinstall PowerGrid from the site you attempted to view content.
3) Verify your installation
How do I check what version of PowerGrid I have installed?
1) In your system tray, right-click the orange PowerGrid icon.
2) Select Properties
3) On the General tab, look at the PowerGrid Version number.
How do I upgrade PowerGrid?
If you have a version of PowerGrid Player that is newer than 1.1.0130, PowerGrid will automatically upgrade itself when you are not watching content and are connected to ReelTime.
How do I uninstall the grid player?
1) Go to the Windows Start Menu
2) Go to the Settings Menu
3) Select Control Panel
4) Select Add or Remove Programs
5) Scroll down the list until you find PowerGrid
6) Click Remove and follow the instructions.
How can I stop support emails from going into a "junk mail/spam/bulk" folder?
Many e-mail programs have a built-in filter that automatically blocks messages from any sender whose e-mail address is not in the recipient's address book or Safe Sender list.
To ensure that ReelTime Support messages arrive in your INBOX safely, please add ReelTime.com to your e-mail address book or Safe Sender list using the instructions below.
Choose your email service provider, and then follow the steps provided. If you need more details on how to add e-mail addresses to your Safe Sender list, please contact your e-mail service provider.
Comcast
To add support@reeltime.com to your Comcast address book:
Click the Address Book link in the left menu.
Click ADD CONTACT at the top of your Address Book.
To add ReelTime you may enter information in the General, Phone, Address, Internet and Personal pages. Enter support@reeltime.com as the e-mail address. Use the tabs at the top to switch from page to page.
Click Save button when you are finished entering all contact information.
Outlook 2002 Windows XP
Open or preview an e-mail message from support@reeltime.com.
Right-click the ‘From’ name support@ReelTime.com and then click Add Contacts on the shortcut menu.
Click Save
Outlook 2000
To add support@reeltime.com to your Outlook 2000 Address Book:
Open an e-mail message from ReelTime support.
On the ‘From’ line, right-click the name support@reeltime.com, and then click Add to Contacts.
Mozilla Thunderbird
Add support@reeltime.com to your Mozilla Thunderbird address book to ensure your support e-mail messages do not end up in the Junk Mailbox. By default, addresses in the address book are not considered junk mail.
Mozilla Thunderbird calls spam "junk mail." When Junk filtering is enabled, all junk mail is automatically sent to the Junk folder.
To tell Thunderbird to not send ReelTime e-mail messages to the Junk folder in the future, highlight the ReelTime support e-mail message found in the Junk folder, and click the Not Junk button in the Toolbar. You can also use the keyboard shortcut of Control + J, or choose Mark As Not Junk from the Message menu.
BellSouth
To add support@reeltime.com to the address book you must first log into your BellSouth Web e-mail. Then follow the directions below.
Open an e-mail message from support@reeltime.com and then click on the link directly below the senders name, titled Add to Address Book.
Add the contact. The E-mail Address field will be pre-formatted with the address support@reeltime.com.com displayed in the sender's message. You may enter additional information in the General, Phone, Address, Internet and Personal pages. Use the tabs at the top to switch from page to page.
Click Save button when you are finished entering all contact information
Cox
To add support@reeltime.com to the address book you must first log into your Cox.net Web e-mail account. Once you are logged into Web e-mail, follow these steps:
Click Addresses.
Click Create Address at the top.
Type support@reeltime.com.com in the address area to store.
Click Save.
Other e-mail programs
If you do not receive your support message, please check your spam or bulk e-mail folder just in case it got delivered there instead of your inbox. If so, select the message and mark it Not Spam. This should allow future messages to get through.
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